“often spend so much time talking about the potential for robots to take our jobs that we fail to look at how they are already changing them — sometimes for the better, but sometimes not. New technologies can give corporations tools for monitoring, managing, and motivating their workforces, sometimes in ways that are harmful. The technology itself might not be innately nefarious, but it makes it easier for companies to maintain tight control on workers and squeeze and exploit them to maximize profits.
“The basic incentives of the system have always been there: employers wanting to maximize the value they get out of their workers while minimizing the cost of labor, the incentive to want to control and monitor and surveil their workers,” said Brian Chen, staff attorney at the National Employment Law Project (NELP). “And if technology allows them to do that more cheaply or more efficiently, well then of course they’re going to use technology to do that.”
Tracking software for remote workers, which saw a bump in sales at the start of the pandemic, can follow every second of a person’s workday in front of the computer. Delivery companies can use motion sensors to track their drivers’ every move, measure extra seconds, and ding drivers for falling short.
Automation hasn’t replaced all the workers in warehouses, but it has made work more intense, even dangerous, and changed how tightly workers are managed. Gig workers can find themselves at the whims of an app’s black-box algorithm that lets workers flood the app to compete with each other at a frantic pace for pay so low that how lucrative any given trip or job is can depend on the tip, leaving workers reliant on the generosity of an anonymous stranger. Worse, gig work means they’re doing their jobs without many typical labor protections.
In these circumstances, the robots aren’t taking jobs, they’re making jobs worse. Companies are automating away autonomy and putting profit-maximizing strategies on digital overdrive, turning work into a space with fewer carrots and more sticks.”